Supply Chain Solutions - Axis Freight Australia

MANAGEMENT SERVICES

MANAGING THE NEEDS

Our Management Services give you the confidence that each outsourced element will be handled by true specialists. Consulting and management services are available as stand-alone offerings or as add-ons to our transport or warehousing solutions. Whatever you outsource, your business will benefit from DHL’s global strengths and best practices.

AXIS LOGISTICS CONSULTING

STRATEGIC GUIDANCE ON OPTIMIZING SUPPLY CHAIN DESIGN & PERFORMANCE

Network flow and supply chain process analysis
Re-engineering and developing optimized supply chains
Supply chain health checks and benchmarking
Supply chain strategy, set-up and governance

Take your business to the next level of success using DHL’s strategic logistics specialists to optimize your supply chain model and its performance. You will increase operational efficiencies, reduce costs, lessen environmental impacts and improve profitability by leveraging our deep knowledge and expertise in the following areas:

Strategic network design
Lean transformation
Greener supply chains

AXIS PROCUREMENT SERVICES

SOURCING & MANAGING PRODUCT & SUPPLIERS

Global procurement strategy development
Category expertise and supplier sourcing
Contract and supplier performance management

Increase operational efficiency and reduce costs with a broad range of fully integrated, strategic, end-to-end sourcing and procurement solutions. Taking full advantage of Axis’s global procurement expertise, world-class processes, supplier relationships, and leverage as a large buyer, our comprehensive outsourced “source-to-contract” service includes:

Organization design, training and transformation
Ethical and sustainable supply chain management
Purchase-to-pay activities
Inventory management, including demand planning, optimization and finance

AXIS BUSINESS SUPPORT

PRE AND POST-SALES CUSTOMER SERVICE SUPPORT

Pre-sales and after-sales support such as general customer inquiries, order and delivery status, product warranties, returns and technical support
Evaluation, classification and prioritization of inquiries to facilitate appropriate resolutions
Best-in-class telecom, network and security infrastructure, all provided by industry leaders

As your outsourced email-, phone- and mail-based customer contact centre, AXIS will be your customers’ first port of call and their key source of support. As either a stand-alone service or part of an integrated supply chain solution, you can trust us to professionally handle all inquiries and deliver first-class after-sales care. Our offering includes:

Consolidated multi-channel and real-time data reporting
Multilingual support capabilities
Dedicated call agents with high retention rates
Control tower support
Scalable architecture with short expansion lead times
Customer data security processes meeting global network operating system, facility and physical security standards
Business contingency and disaster recovery, including multiple redundancies
Quality oversight using a Axis-designed and operated monitoring tool